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Oracle CRM OnDemand – Alive and Kicking?
Oracle CRM OnDemand (CRMOD) Release 16 was my first encounter with a ready to use, complete End-to-End CRM application in a SaaS model, and its needless to say that I am biased towards this...
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Free Webinar: Creating Meaningful Customer Experience with Unified CX Solutions
Customer experience is the set of perceptions a customer has with a company throughout the buying and owning interactions. Positive customer experiences enable businesses to attract more, retain more,...
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Oracle Powerful, Affordable, Hi-Tech Industry Specialized Solutions
The economy-sensitive high technology industry is facing challenging business and consumer markets. With many competitors chasing the same customers with the very same products, high-tech companies are...
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40 of the top 40 hi-tech companies run Oracle’s Powerful and Affordable...
In an hi-tech industry in which product portfolios and customer environments grow more complex every day, delivering effective and differentiated customer service—without obtaining a larger budget for...
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Microsoft Skype and Oracle Cloud CRM – Be where your customers are!!
Skype started in Europe in 2003, got acquired after 3 years by eBay and currently owned by Microsoft (bought in 2011) in a decade long run since its launch. Using Skype one can call, see, text &...
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Oracle RightNow – Customer Portal Migration (Version 2.0 to Version 3.0)
RightNow (RN) introduced a new customer portal framework as part of November 2012 release. This framework is called Customer Portal Framework 3 (CP 3). And a new framework is mainly launched to address...
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Sales Cloud Technology to empower you to Sell More Anytime, Anywhere, Any Device
Today most of the CRM software isn’t meeting the needs of today’s sales force and companies are challenged with inadequate resources to improve sales rep effectiveness, incomplete understanding of...
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CRMIT Solutions opens new Customer Experience Center in Atlanta
Rapid growth on our flagship Customer Experience expertise takes CRMIT to Atlanta with a new Customer Experience Center. This new location will allow CRMIT to better serve existing and future...
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Oracle CRM On Demand Life Sciences Solutions
The changing nature of the Life Sciences Industry continues to challenge Life Science sales representatives to become more efficient, more knowledgeable and approach their interactions in a meaningful...
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Lead Your Industry & Deliver ROI through the latest CX Strategy
It is a no brainer and almost common sense that achieving great customer experience (CX) should be an important element of your business strategy. Also, it does not take much to convince people that...
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The Changing Landscape of Data Management for Marketers
The digital age is no challenge to the traditional marketer. The medium is the message, for any brand that seeks, competes, to be bought. The digital age poses certain things to the marketer. It...
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Orchestration Across the Ecosystem to Drive Omnichannel Marketing Success
Multichannel was a cool thing to do. And then, it got complex. This is because new channels are getting added almost every day. They are in control of different players. It will take some time for...
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Delivering on Customer Experience and Digital Engagement in Insurance Industry
Insurance is one of the industries with low number of customer touch points. But the business process and the possibilities are so complex, each touch point is a potential nightmare, or a potential...
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Innovating to Support CX and Student Experience with Oracle CX Cloud Solutions
Current technology have changed the way higher education industry works, the way education institute manage and engage students are changing. Institutions interact with students at different stage,...
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Delivering an Extended Customer View to Transform Financial Services Engagement
Of this there should be no question Financial services is intricate work. The quants are just riding the waves. Neither at the macro nor at the micro economy is there a dearth of demand for or supply...
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Influencing Consumer Behavior with Retail and Consumer Insights
Authored by David Dorf, Sr Director of Oracle Retail Solution Instacart represents an evolutionary path for the retail industry. They do a good job bridging the two worlds in retail. Crowdsourcing is a...
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Modern Customer Service for Life Sciences
Science is bad business. The ends never meet, and the people are rarely on your side. Life science is possibly the worst of them all! The life of Life Sciences is riddled with externalities of every...
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Transforming the Digital Customer Experience for High-Tech Companies
High-Tech companies should be the leader in transforming the user’s experience in the digital world High-Tech companies are the front runners who always trying to create innovative products,...
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Oracle Cloud Marketplace, an Innovation Ecosystem for Partners and Customers
Oracle has one of the largest partner communities in the technology space. Thousands of partners are reselling, implementing, integration and building products for various Oracle business solutions....
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How to Improve Your Customer Experience by Tracking and Measuring Key Goals ?
Customer Experience is the customer’s experience of your relationship with the product that is owned by the customer. CX is a noun. Of course CX is the essence of commerce. Absent CX, there is neither...
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